Job Details Role / Job Title: End-user computing support / Desktop support engineer Work Location: Livingston, United Kingdom Role Type: Contracting Mode of Working: Office-based The Role End-user computing support Engineer / Desktop support Engineer Desktop Support Engineering, Desktop Migration, VIP support, Windows Migration, Application Packaging, Intune, JAMF Your Responsibilities Provide end-to-end support for users' desktops, laptops, and end-user devices such as printers and scanners. Perform deep-dive analysis and resolve complex incidents within SLA. Responsible for software packaging, vulnerability fixes, and patching compliance. Manage O365, SharePoint, and shared folder access related issues for corporate users. Coordinate with vendors for hardware replacement. Your Profile Essential Skills / Knowledge / Experience Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards. Provide advice and guidance to colleagues regarding incidents. Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance. Identify, log, and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to senior team leaders for consideration and implementation. Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership. Migrating workstations from Windows XP to Windows 7 or higher platform. Maintain client databases with up-to-date solutions and clear records of activities. Explain and document technical issues in a clear way to clients. IMAC support at corporate office. VIP support and MAC troubleshooting. Strong technical knowledge to troubleshoot issues related to Windows and MAC. Desirable Skills / Knowledge / Experience Good understanding of the relationship between Active Directory, Azure Directory Service, and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions, and policies. Experience integrating Intune in a complex environment / large organization. Maintain Intune device management (iOS, Android, Windows) and mobile access management environment, including AR/VR device environment. Manage Apple DEP / VPP integration. App assignment and installation, security compliance metrics, and enrollment metrics. Handling MDM incident tickets at all severity levels and all types of service requests in queue. Responsible for resolving issues arising out of monitoring and alerting for MDM services. Should be responsible for MDM services log analysis from all MDM infrastructure and take appropriate actions. Hands-on experience in configuring and troubleshooting platform-specific (iOS, Android, Windows) device management and application management policies. Work with customers to design, develop, and implement modern security solutions leveraging Windows Defender, Intune, and Device Health. Support operational process design including release management, service management, incident/problem management, etc. Expertise in the design and implementation of Intune infrastructure. Technical review of the application deployment requests. Deploy packages using Intune to production users, following change management process, and remove/upgrade packages as per business requirements.