Overview
Role: Customer Service Advisor
Salary: £26,208
Location: Scarborough(Office Based)
Full Time: 16-40 hrs per week
We are looking for a Customer Service Advisor to join our innovative Operations Team in Leeds.
Responsibilities
* Answer incoming calls and make outbound calls through a dialler
* Delivering a service which makes your customers feel valued and supported
* Adhering to Data Protection Laws
* Providing clear and concise information to customer
* Providing a judgement free service to customers from all walks of life
* Collecting payments & Arranging payment plans
* Negotiating settlements
* Working in a confidential manner with highly sensitive information
* Other duties as assigned
What we need from you
As a key member of our Operational Team, you will be able demonstrate the following skills:
* Great listening and communication skills
* A people person and have an empathetic ear
* Resilience and ability to work towards targets
* Driven, Determined and accountable
Why choose First Locate
We are a Real Living Wage employer and a Gold accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:
* A discretionary annual bonus for a job well done.
* A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
* Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
* My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
* Trained mental health first aiders on all sites.
* Loyalty reward for Length of service including increased holiday entitlement.
What Happens Next
We’ll be in touch if you’re application is successful so keep an eye on your emails! We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.
We are inclusive.
We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.
Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search
Apply to…. vacancies@1stlocate.com
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