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It support specialist

Valley
RT Recruitment Ltd
It support specialist
€30,000 a year
Posted: 14 June
Offer description

RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move.
About the Role: Youll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issuesfrom setting up equipment to troubleshooting network problems.
What Youll Be Doing: Responding to support requests via the internal ticketing system

Diagnosing and resolving software, hardware, and connectivity issues

Installing and configuring laptops, desktops, printers, and phones

Managing user accounts and permissions using Active Directory

Supporting the onboarding of new staff with equipment and system access

Keeping records up to date and contributing to IT documentation

Escalating issues to senior technicians when necessary

What Were Looking For: 1 years of experience in a similar IT support role

Good knowledge of Windows 10/11, Office 365, and common IT tools

Clear communicator with a strong customer-service mindset

Organised, self-motivated, and able to prioritise tasks

Familiarity with Active Directory, Exchange, and basic networking

Any IT certifications (e.g. CompTIA, Microsoft) are a bonus

Whats in it for You: Competitive salary of £25,000 - £30,000

Opportunities to grow into more senior or specialist roles

Access to training and potential certification support

Collaborative work environment with a great team culture

Office located in central Birmingham with great transport links

TPBN1_UKTJ

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