Primary Objective of the Position: The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support.
* Revenue Responsibility: Manage full revenue responsibility
* Customer Partnership: Act as a trusted partner and advisor, serving as Abbott's main contact for customers.
* Account Development: Drive the development of accounts through strategic management and post-sales implementation processes.
* Sales Support: Target new product and menu expansions, and provide sales support.
* Customer Reviews: Prepare and execute regular customer business reviews.
* Contract Management: Manage routine renewals of base business accounts and negotiate long-term contracts.
* Service Support: Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours).
* Proactive Service: Perform technical service bulletins (TSBs) within 2 hours and implement new assays.
* Training and Coaching: Provide ongoing training and coaching to customers.
* Project Oversight: Oversee the progress of cross-functional implementation teams (post-sale) with project managers.
* Required: Bachelor's degree or equivalent experience. Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts, improving customer relationships, and enhancing account profitability.
* Proven track record in a similar position, supported by management and customer references.
* Excellent product and industry knowledge.
* Strong understanding of key stakeholders and customer dynamics.
* Strong solution selling and relationship building skills.
* Excellent communication skills.
* Fluency in local language and English; additional languages are advantageous.
* About Abbott: Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our portfolio includes life-changing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, Abbott is committed to advancing healthcare worldwide. Benefits: As a global healthcare company, Abbott offers a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.
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