Location: Middlesbrough Grade: Associate Employment Type: Full-time, Fixed Term - 12 months Office Based REQ003282 About XPS Group XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members. About The Team Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include: scheme administration, communication, scam identification, payroll services, pension scheme accounting, de-risking projects, technical consultancy. Our administrative approach is scheme-based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves. Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control. Key Responsibilities Answering inbound calls: Handling a high volume of calls from members with various needs, including inquiries, complaints, and technical support. Scanning & Digital Archiving: Operating high speed scanners and specialised equipment to capture physical documents into digital format Data Entry: Entering data from scanned documents/emails/phone-calls onto member records Managing mailbox: Handling and responding to a high volume of emails from members with various needs, including inquiries, complaints, and technical support. Meeting performance targets: Achieving goals related to quality, resolution time, and customer satisfaction. Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities. Essential Your Profile: Good communication skills, especially listening Good interpersonal skills Strong organisational, planning and prioritisation skills Desire to improve standards and develop new procedures and working practice Desirable Background in a customer service or call centre environment Direct, relevant experience of the Pensions Industry What We Offer Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS. How To Apply Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace. Equal Opportunity Statement XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees. Eligibility Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees. Who Are We To find out more please visit: www.xpsgroup.com