Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state-of-the-art service centre in West Dunbartonshire.\n\nAt Opos, how we work is as important as the job we do. Our values are at the heart of who we are, and its no surprise to us that Fun is one of these core values (defined by our teams). We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. \n\nOur leaders lead by example so you can expect to feel supported and encouraged working with us.\n\nFounded in 2008, \nWe are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.\nOpos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.\n\nSuccessful candidates will be working in our recently refurbished office based in Dumbarton. You will be working on behalf of our clients to contact customers who have fallen into arrears to establish their situation, affordability & account resolution.\n\nKey Responsibilities:\nâ¢\tInbound & outbound calls\nâ¢\tOffering solutions and advice to deal with customersâ financial situation\nâ¢\tAssessing a customerâs affordability\nâ¢\tIdentify & manage vulnerable customers\nâ¢\tTaking payments and setting up payment plans\nâ¢\tNegotiating the settlement of outstanding customer debt\nâ¢\tWork towards performance and quality targets\nâ¢\tManage customer accounts on the computer whilst speaking on the phone\n\nWhat will you get?\nâ¢\tYearly Salary starting at £27,300 (£14 per hour)\nâ¢\tOTE of £31,500\nâ¢\tPerformance Bonus (paid monthly)\nâ¢\tHome working can be discussed on a case to case basis\nâ¢\tStructured career progression to move into a higher-level position\nâ¢\t28 Days Paid Holiday with opportunity to earn additional leave based on tenure.\n Successful candidates will develop valuable communication, negotiation, customer support and financial administration skills within a professional office environment.\n\nYou will also be working towards achieving your Diploma in Customer Service at SCQF 6. â¢\tPersonality is important â Listening & questioning skills, empathy, building rapport\nâ¢\tUpbeat, enthusiastic and friendly people\nâ¢\tMotivated to give excellent customer service\nâ¢\tPeople who want to learn, grow & progress\nâ¢\tBe confident using a computer and phone\nâ¢\tAbility to work independently & also in a team\n