Job Summary
Covent Garden Medical Centre is seeking a Receptionist & Administrator to join our award-winning practice. As part of our friendly and professional team, the successful candidate will play an important role in supporting the delivery of high standards of patient care.
Key Responsibilities
* Answering telephone enquiries promptly in a courteous and professional manner.
* Maintaining strict confidentiality regarding patients and staff.
* Booking, amending, and cancelling patient appointments using System One (practice clinical software).
* Supporting the smooth running of the practice by monitoring demands and workflow throughout the day.
* Managing the practice email inbox efficiently.
* Ensuring the reception and waiting areas are clean, tidy, and welcoming at all times.
* Building and maintaining good relationships with internal and external customers.
Training and ongoing support will be provided for the right candidate.
About Us
We are a small, dynamic practice located five minutes from Covent Garden Piazza and Covent Garden Underground Station. Our patient list is growing and currently stands at around 5,300. We are a diverse and friendly team, with many of us speaking a second language. As a family-oriented and well-organised practice, we take pride in providing high-quality care and consistently receive excellent feedback from our patients.
Details
Date posted: 26 September 2025
Pay scheme: Salary depending on experience
Contract: Permanent
Working pattern: Part-time
Reference number: A2926-24-0000
Job location: Covent Garden Medical Centre, 47 Shorts Gardens, London, WC2H 9AA
Job Responsibilities (GP Receptionist duties)
As a GP Receptionist you will provide a professional and patient-focused service to GPs and all patients attending the practice.
* Dealing with patient queries
* Booking, cancelling and amending appointments on SystmOne
* Monitoring the flow of patients into the waiting room and ensuring the appointment system reflects arrivals
* Using judgement to see patients with no prior appointment but needing urgent consultation in a logical, non-disruptive manner
* Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover
* Answering the telephone promptly and conveying messages in a timely manner
* Maintaining a log of telephone messages
* Sorting mail and posting letters
* Recording admin-related events in SystmOne
* Scanning patient correspondence into the patient record in SystmOne
* Charging patients for private work and recording charges on their records
* Recording requests for letters and form-tracking
* Processing repeat prescriptions in a timely manner and monitoring for medication reviews and health checks
* Alerting the Practice Manager or Senior Partner to complaints or potential problems
* Monitoring GP-Links for registration-related data queries
* Opening and closing the Practice according to procedures
* Meeting targets set by the Practice Manager
* Other ad hoc tasks as required
Qualifications
Essential
* At least 1-2 years of Receptionist / Customer Service / Administration experience in a similar environment
* Grade A-C or 5-9 in GCSE English and Maths
* Interest in working with people and in service of patients
* Keen eye for detail
* Ability to multitask
* Ability to work independently and be self-motivated
* Interpersonal Skills
* Ability to work under pressure
Desirable
* Experience in a GP Practice or primary care
* Training will be provided where needed
Knowledge and Skills
Essential
* Good interpersonal and communication skills
* Good IT skills
* Good telephone manner
Desirable
* Knowledge of using the System One clinical system (TPP System One) is an advantage
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check to be carried out by the Disclosure and Barring Service (DBS).
Employer details
Covent Garden Medical Centre, 47 Shorts Gardens, London, WC2H 9AA
Employer's website: http://coventgardenmedicalcentre.nhs.uk/
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