Job Description
About this Role
We're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You'll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
* Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy
* Handle service bookings, breakdowns, damage reports, and warranty cases
* Communicate regularly with customers, ensuring updates are timely and transparent
* Record and monitor service updates and costs on our maintenance system
* Support compliance scheduling and reporting for key service milestones
About You
You'll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you'll thrive in a busy environment where no two days are quite the same.
* Proven experience in a similar service or fleet coordination role
* Excellent communication and scheduling skills
* Confident using maintenance management systems
* Comfortable working with customers and internal teams
* Passionate about high service standards and asset availability
Even if you don't tick every box, we enc...