Job Title: Ceremonial Front of House Assistant
Client:
Plymouth City Council
Location:
Weston Mill Cemetery & Crematorium, Plymouth, United Kingdom
Job Category:
Other
EU Work Permit Required:
Yes
Job Reference:
bbb126b88497
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Details:
* Hours Per Week: 37.00
* Start Date: Immediate
* Start Time: 09:00
* End Time: 17:30
* Salary: £12.18 per hour
Job Description:
The role involves providing ceremonial front of house funeral duties with a high standard of customer service, flexibility, and attention to detail. Responsibilities include:
1. Chapel Door Attendant duties, attending interments, scatterings, and linked services.
2. Receiving funeral cortege, families, and mourners, and ushering them into the chapel. Includes traffic management.
3. Assisting members of the public, funeral directors, clergy, celebrants, and contractors with enquiries and activities.
4. Ensuring sites and buildings are open and well-maintained during operating hours.
5. Checking audio-visual equipment regularly throughout the day.
6. Maintaining the cleanliness and safety of the chapel, waiting room, toilets, and Book of Remembrance Rooms.
7. Displaying floral tributes in the viewing area throughout the day.
Essential Qualifications and Knowledge:
* 2 GCSEs Grades A*-C (9-4) in English and Maths or equivalent in literacy and numeracy.
* Customer service knowledge.
Essential Experience:
* Experience working in a sensitive and compassionate service environment.
* Experience providing information and signposting customers professionally and sensitively.
* Proven ability to deliver excellent customer service.
Essential Skills:
* Excellent verbal communication skills for exchanging information and responding tactfully to enquiries and complaints.
* Judgement skills for identifying straightforward solutions to simple problems.
* Customer care skills to ensure high-quality service delivery.
* Teamwork skills for collaborating effectively with colleagues.
* Time management skills to prioritize tasks, be punctual, and meet deadlines.
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