Overview
Service Delivery Manager. Hours: Monday to Friday, 08:00 - 17:00. Location: Wakefield, West Yorkshire, WF2. Salary: £30,000 - £35,000 + bonus.
This is not just a job — it\'s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.
We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.
There will be three areas you will be responsible for managing: Pre-planned maintenance (PPM), Reactive and Installations.
Responsibilities
* Manage a team of 3 in service delivery.
* Coordinate and manage 5 mobile engineers across the North Central region.
* Schedule urgent and planned works, ensuring no delays, no excuses.
* Be the first point of contact for clients — professional, positive, and proactive.
* Manage strict deadlines, tight budgets, and high expectations.
* Work closely with purchasing and sales teams — we are one team, one goal.
* Ensure site surveys, quotations, and installations are completed on time.
* Handle credit checks, supplier coordination, and subcontractor management.
* Constantly reschedule resources to meet shifting priorities.
* Delivers smooth project execution from start to finish.
Service Focus
* Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch.
* PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking.
* Client Communication: Clear, confident, and always positive.
* Commercial Awareness: Protecting and enhancing margin on every transaction.
Experience required
* Proven experience in reactive and planned project coordination.
* Experience leading a team.
* Strong organisational skills and commercial acumen.
* A natural instinct for customer care.
If you have any further questions, please contact Shannon Clough at Interaction Recruitment Leeds.
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