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We are currently looking for aService and Business Administratorto join our team in Heywood on a permanent contract.
As our Service and Business Administrator, you will support the smooth running of our Service department, as well as providing valuable administrative assistance to our Marketing team and IT Manager.
This is a full-time role, 38 hour per week.
We are currently looking for aService and Business Administratorto join our team in Heywood on a permanent contract.
As our Service and Business Administrator, you will support the smooth running of our Service department, as well as providing valuable administrative assistance to our Marketing team and IT Manager.
This is a full-time role, 38 hour per week.
The Benefits
* Competitive salary from £27,000
* Annual bonus based on company performance
* Annual holidays: 24 days plus bank holidays
* Company sick pay scheme
* Shopping and leisure discounts scheme
* SimplyHealth cash back plan
* Death in service benefit
* Opportunities for growth and development
* A collaborative and supportive team culture
Location
Our clean, bright 63,000 sq. ft. site in Heywood, Lancashire is the largest containment factory in the North West, just minutes from the M66 and M62. We have invested £1m in our facility, with state-of-the-art machinery and excellent staff facilities including showers, canteen and plenty of on-site parking.
About us
Envair Technology have been manufacturing world class clean air and containment equipment for the healthcare and pharmaceutical industries since 1972. Our mission is to engineer controlled environments that keep people and products safe from airborne hazards.
Our products, including isolators, laminar airflow cabinets and microbiological safety cabinets, are used to prepare chemotherapy treatments for cancer patients, discover new therapies for Alzheimer’s or test samples in hospitals. It means you’ll always finish the day feeling you’ve contributed to something valuable, supporting our NHS and private hospitals throughout Europe.
We’ve enjoyed strong growth in demand for our products for the last few years, and as industry leaders, are always looking to bring new innovations to the market. It’s why we look for people who share our values of taking pride in your work, being ambitious and inventive, nurturing the people around you and collaborating as a team.
Your Role
As a Business and Service Administrator, you will be a key point of contact for our field service engineers, marketing team, and IT. You will play a crucial role in ensuring the smooth and efficient operation of our service department while providing valuable support to other areas of the business.
Your role will include the following activities to support our Service Administration, Marketing and IT teams:
Service Administration
* Maintain the service management system, ensuring accurate and up-to-date records
* Create quotations for parts supply, parts & fit, ad-hoc service work, and maintenance contracts
* Log and process received orders promptly and efficiently
* Handle customer enquiries, keeping detailed records of all discussions and correspondence
* Use the company CRM system to support customer enquiries and ongoing service development
* Investigate and resolve customer complaints, incidents and queries, escalating issues to line management when necessary
* Ensure incoming and outgoing email volumes are current and dealt with appropriately
* Follow up on quotes, actively progressing opportunities to conversion and identifying reasons for lapsed accounts
* Ensure all test equipment is calibrated and that engineers have the necessary equipment kits to perform their daily activities
* Arrange travel and accommodation for service engineers as needed
* Work with the business to improve customer service procedures, policies and standards
* Develop and maintain in-depth knowledge and understanding of the company’s products and services, keeping abreast of changes and updates
* Raise customer invoices accurately and in a timely manner
Marketing Support
* Support the sales team by organising marketing materials for events, such as brochures, presentations and promotional items
* Maintain marketing materials and order new stock as required
* Manage the marketing website enquiries database and be the first point of contact with our external marketing team
* Assist the marketing team with internal communications, including newsletters, announcements and company updates
IT Support
* Provide IT admin support to the IT Manager, such as tracking hardware inventory and maintaining IT documentation
* Log and track IT support requests, escalating issues to the IT Manager as needed.
About You
To join us, you will need:
* Previous administrative experience within a busy environment, ideally within a service or engineering industry
* Excellent organisational skills and a proven ability to multitask within a fast-paced environment
* Strong initiative and problem-solving skills, combined with meticulous attention to detail
* The ability to build effective relationships with line managers, employees and associates at all levels of the business
* Excellent IT skills, particularly in Microsoft Excel and Word, with experience using CRM systems
* Ability to demonstrate a positive attitude and a strong work ethic
* Excellent communication skills, both written and verbal, and the ability to engage effectively with others
* Ability to work confidentially and maintain discretion at all times
Envair Technology are an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Hospitals and Health Care
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