Job Description ServiceNow's Commercial team is scaling fast, and we need a leader who can match that pace. As Senior Manager for Commercial Sales, you'll own the UK&I Commercial Growth business - leading a team of experienced Account Executives who drive net new logo acquisition and expansion across companies with up to 5,000 employees. This isn't a back-seat role. You'll coach deals, shape GTM strategy, build partner relationships across UK&I, and work hand-in-hand with Customer Success to drive adoption and accelerate growth. You'll also help define what great looks like for the next generation of ServiceNow sellers. Team Leadership & Talent Development Recruit, coach, and inspire a team of Commercial Account Executives focused on the commercial segment up to 5,000 employees across UK&I Take full P&L ownership of the UK&I Commercial Growth business Build a performance culture grounded in learning, accountability, and customer impact Design and run enablement programmes that accelerate ramp, sharpen execution, and create a clear path for seller progression Lead weekly 1:1s, pipeline reviews, and live call coaching to reinforce value-based selling at every stage Revenue Execution & Customer Growth Drive new business, renewal, and expansion targets - owning the number, not just tracking it Lead account planning and territory strategy to maximise whitespace coverage and minimise churn Step in on high-stakes renewals, negotiations, and customer conversations to protect and grow ARR Embed data-driven and AI-powered tools into the team's daily workflow for sharper forecasting and smarter prioritisation Partner & GTM Strategy Develop strategic partner relationships and co-create an UK&I GTM plan to serve the new business needs of the Commercial customer base Align with regional leadership to shape and evolve the Commercial strategy for the sub-5,000 employee segment Operational Excellence Maintain CRM rigour and process discipline to ensure forecast accuracy and clean pipeline visibility Partner with Operations, Customer Success, and Marketing to build a cohesive, integrated go-to-market for the commercial segment Use performance analytics to surface trends early and drive continuous improvement across sales and renewal motions Partner with Customer Success to ensure customers realise platform value and are set up for long-term retention Collaborate with Finance and Legal on renewal terms and commercial structures that balance customer satisfaction with revenue consistency