Job Introduction Junior IT Engineer Location: Northampton Head Office Contract Type: Permanent Hours: Monday to Friday, 8:30am – 5:30pm or 8:00am – 5:00pm Reporting to: IT Supervisor About Us Rodericks Dental Partners is a clinically led dental group committed to delivering the highest standards of patient care across the UK. We pride ourselves on being NHS-centric and maintaining a people-first philosophy that extends from our patients to every member of our team. As we continue to grow, we’re looking for talented individuals to join us and help drive our success. The Role We are seeking a Junior IT Engineer to join our skilled IT Engineering team. Reporting to the IT Supervisor, you’ll play a key role in supporting and maintaining our IT and Telephony systems. You’ll bring a broad knowledge of IT infrastructure and a proactive attitude to delivering high-quality support for both day-to-day user needs and ongoing projects. This is an excellent opportunity for someone early in their IT career to expand their skills in a dynamic environment, with plenty of scope to contribute to projects and develop professionally. Key Responsibilities Provide first-line IT support to colleagues across the business Ensure IT support calls are answered promptly and professionally Record all support tickets in our Service Desk System with sufficient detail Resolve IT support requests and incidents within agreed SLAs Maintain a proven record of closing 30 support tickets per day Support system changes and participate in project work alongside day-to-day duties Troubleshoot hardware, software, and network issues Support out-of-hours installations when required Prioritise mission-critical tasks effectively Travel across mainland UK as needed to support remote sites Office Work Skills, Qualifications & Experience Answering and logging IT calls Providing first-time fixes (e.g. password resets) Setting up and dispatching replacement equipment Performing basic phone changes Training IT apprentices Handling more complex incidents and moderate equipment setups Remote Site Work Performing moderate on-site fixes Installing VOIP systems and firewalls Setting up thin clients Supporting Exact and Bitewing X-ray only sites General A passion for IT and delivering excellent service Strong communication and problem-solving skills Ability to work both independently and as part of a team Flexibility to adapt to changing requirements and new technologies Key Relationships IT Supervisor IT Operations Manager Wider IT Team Why Join Us? This role offers a fantastic chance to build your career in IT within a company that is growing and investing in technology and people. You’ll gain valuable experience across a variety of systems and projects, working alongside a supportive team that values innovation and continuous improvement. Important Note This job description serves as a guide to the responsibilities of the Junior IT Engineer role. As Rodericks Dental Partners continues to evolve, the scope of this role may change. Any changes will be discussed openly with the post holder. INDEM