Telephone Agent (Debt Recovery) – Sheffield City Centre
Fox Morris Group are working to recruit a Telephone Agent (Debt Recovery)
Salary £25,000
About the Role
To be successful in this role you will possess excellent communication skills and demonstrate a consistent focus on performance and customer service. You must be able to adapt quickly to changes in relevant guidelines and work towards targets.
Successful candidates will be responsible for:
* Accomplishing the efficient and timely collection of debts.
* Taking inbound and outbound calls.
* Arranging payment arrangements within FCA guidelines.
* Ensuring customers payments are kept up to date.
* Meeting and exceeding
* Ensure best practice on calls is followed.
* Deal with general account queries.
Attributes Needed :
* Debt recovery and collection experience but not essential.
* Excellent communication skills.
* High level of written and verbal communication.
* Professional