Whitehall Garden Centre is a family run and award-winning business. An exciting opportunity has arisen to be part of an inspirational team as a Front Of House Manager for our restaurants and catering units.
The ideal candidate will have a passion for customer service, with the ability to thrive in a fast-paced environment. Excellent communication skills and great motivation are essential to create a friendly and welcoming atmosphere.
Working 4 days between Monday to Friday and alternate weekends.
Previous Experience In Hospitality Management Is Required.
Front Of House Manager Responsibilities
* Ensure ordering of stock is undertaken on a daily/weekly basis in line with business need, managing costs and sourcing the best prices.
* Undertake weekly/monthly stock takes as required by the business.
* Manage Front of House staff, including daily duties, supervisor responsibilities, and adherence to Company policies.
* Completion of staff rotas.
* Oversee the completion of daily/weekly/monthly checklists in line with food safety. Ensure paperwork is filed in accordance with food safety policy guidelines.
* Manage the wastage sheets for all front of house, ensuring procedures are in place to reduce wastage.
* Ensure the front of house opening & closing checklists are completed in a timely manner daily.
* Manage the staff training for new staff and refresher training for existing staff, whether this is e-learning or via in-house training.
* Follow company policies in line with invoices and order paperwork ensuring the accounts department receives them in a timely manner.
* Handle customer queries/complaints in a professional manner, finding a resolution in a calm and positive manner, utilising feedback to ensure issues do not arise.
* Be a trained First Aider to support the centre in any issues that arise.
* Complete all new staff inductions.
* Oversee the transfer of stock requests to other Garden Centres, ensuring systems are updated to reflect transfers.
* Support the front of house team when busy, making coffees, serving on the till, serving on the hot counter, and washing up.
* Work with the Head Chef to ensure the allergens folder is up to date to reflect any supplier change ingredients and any menu changes.
Benefits Included
* Free Parking
* 28 days holiday entitlement per annum
* Workplace pension
* Great staff discount
Only applicants successfully shortlisted for interview will be contacted.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Customer Service
Industries
Administrative and Support Services
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