Senior Product Manager, Post Order Experience
Join to apply for the Senior Product Manager, Post Order Experience role at Xometry
Continue with Google Continue with Google
Senior Product Manager, Post Order Experience
Join to apply for the Senior Product Manager, Post Order Experience role at Xometry
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking a Senior Product Manager, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.
Responsibilities:
* Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.
* Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.
* Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.
* Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.
* Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.
* Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.
Qualifications:
* 5+ years of product management experience, ideally with B2B or transactional platforms.
* Experience with order management, fulfillment tracking, or support tooling preferred.
* Strong customer empathy and experience with user-centered product development.
* Familiarity with agile product development, data tools, and experimentation frameworks.
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Product Management and Marketing
* Industries
Software Development
Referrals increase your chances of interviewing at Xometry by 2x
Sign in to set job alerts for “Senior Product Manager” roles.
Continue with Google Continue with Google
Continue with Google Continue with Google
Senior Vice President - Product Development
Senior Product Manager, AI Content Discovery
Boston, MA $153,000 - $210,000 2 weeks ago
Bedford, MA $120,000 - $125,000 1 week ago
Senior Product Manager, Messaging Orchestration
Senior Product Manager, Customer Experience
Senior Product Manager - Pricing, Amazon Global Logistics
Boston, MA
$124,500.00
-
$206,000.00
2 weeks ago
Principal Product Manager, AI Manufacturing
Senior Product Manager, Financial Systems & Strategy
Principal Product Manager, Business Model Strategy
Cambridge, MA
$145,100.00
-
$273,200.00
1 week ago
Cambridge, MA
$122,250.00
-
$176,583.33
1 week ago
Technical Product Owner/Manager - Greater Boston/Southern NH Required Area
Principal Product Manager, Business Model Strategy
Waltham, MA
$145,100.00
-
$273,200.00
1 week ago
Westwood, MA
$113,000.00
-
$125,550.00
4 days ago
Senior Product Manager - Pricing, Amazon Global Logistics
Senior Product Manager - Data Visualization and App Building
Digital Product Owner – Patient Find and Diagnose
Cambridge, MA
$125,250.00
-
$180,916.66
1 week ago
Waltham, MA
$162,000.00
-
$204,000.00
5 days ago
Product Line Owner, Precision Marketing - Senior Director
Cambridge, MA $180,000 - $260,000 2 weeks ago
Senior Product Manager - Pricing, Amazon Global Logistics
Artificial Intelligence Principal Product Manager, Real-Time Operations
Cambridge, MA $125,250 - $180,916.66 2 weeks ago
Boston, MA $120,000 - $240,000 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr