The following skills and experience will be required and are essential for the successful candidates: To communicate departmental and Trust initiatives and issues to staff via regular staff meetings, one to one discussions and written communication (electronic or printed) To represent Phlebotomy at Trust and regional level by attending meetings and collaborating in service improvement projects. This will involve proposing and developing service improvement projects and business cases and presenting to senior EPA and NNUH divisional management and where necessary other NHS providers and external agencies. Provide a high level of tact diplomacy and persuasive skills when dealing with enquiries from within the Trust and when working with other NHS providers and external agencies To work with Senior EPA management, Trust management and other stake holders to develop plans and implement projects as they relate to phlebotomy services Process and communicate complex data to facilitate the dissemination and collection of information within the department and develop effective communication processes To define data collection strategies in using a variety of methods and sources to measure and assess service demands. And use to analyse, identify areas where improvements can be made and respond to and develop strategies for changing service demands and improvements Please refer to the Job Description for the full specification of responsibilities and requirements for this post