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Visitor Welcome and Retail Supervisor
Title Visitor Welcome and Retail Supervisor Location Kenilworth Castle, Kenilworth, Warwickshire, CV8 1NE Salary £24,827 pro rata / 36 hours per week February - October, 21 hours per week November - January / Permanent Job type Permanent Ref 16019
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Visitor Welcome and Retail Supervisor to join our team. The role 36 hours per week February - October, 21 hours per week November - January. Although your hours will vary over the year, your pay will be annualised to ensure consistent pay throughout the year. More details can be discussed at interview.
The Benefits
- Salary from £24,827 depending on skills, experience and location
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
This is a great opportunity for someone with an enthusiasm for working face to face with visitors, who enjoys working with and coaching others within the team to deliver an engaging visitor experience to a diverse audience with a focus on promoting and selling membership.
As a Visitor Welcome and Retail Supervisor you will join an amazing team of employees and volunteers, making sure all our visitors have a great time from the moment they arrive until they say goodbye. You will motivate the welcome team at site, providing excellent customer service, where your passion and enthusiasm will engage and inspire our visitors to become members of English Heritage, helping them to see more and do more at our properties whilst helping us to secure the long term future of the Charity.
To be considered as a Visitor Welcome Supervisor you'll need:
1. Drive to succeed and thrive on exceeding targets as part of a team
2. Demonstrable understanding of the principles of excellent customer care and visitor service
4. Comfortable using basic technology
5. Willingness to follow site procedures and priorities, with the ability to overcome obstacles and problem solve
Interviews will be held on 05/06/25 - at Kenilworth Castle
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Rachel Austin, on rachel.austin@english-heritage.org.uk No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
You will need to refer to the following documents when completing your application.
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