Position Overview
The Central Referrals Team is seeking an enthusiastic Deputy Team Leader to support the efficient running of our department in Wallington.
This role is vital in ensuring the smooth and timely processing of referrals and managing any queries arising from new referrals. You will be responsible for maintaining a high standard of data quality and ensuring that all referrals are processed promptly.
The Central Referrals Office (CRO) is the central point for all NHS referrals coming into the Royal Marsden Trust. The office checks and processes referral data to ensure accuracy, completeness, and high data quality within timely government waiting times.
Deputy Team Leader will support the Team Leader in day‑to‑day coordination and supervision of the team’s work, ensuring that all service performance targets for a patient’s referral pathway are met.
Key Responsibilities
* Coordinate and supervise the team’s workload, adjusting to changes in service demand and capacity.
* Manage and resolve queries from the team, internal and external stakeholders, and patients as the first escalation point; escalating to Team Leader as appropriate.
* Process all NHS referrals, including e‑Referrals, internal, and tertiary referrals.
* Request patient medical information needed for triaging by liaising with GPs, external hospitals, and other healthcare providers.
* Maintain high data quality and timely processing of referrals to ensure compliance with government waiting times.
* Identify queries regarding eligibility for NHS treatment and ensure adherence to correct referral procedures.
Skills & Experience
* Excellent interpersonal, verbal communication, and organisational skills.
* Strong keyboard and IT capabilities.
* Previous supervisory experience desirable.
* Ability to work as part of a multidisciplinary team and manage multiple priorities.
Employment Details
This is a full‑time position (37.5 hours per week, Monday to Friday).
For further information, please contact Sara Lloyd on 0208 915 4516.
This advert closes on Thursday 16 Apr 2026.
#J-18808-Ljbffr