Service Contracts AdvisorSalary up to £24KFull-timeHours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half)On-site (near Hebden Bridge)Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK.They are looking for a data-driven person (Excel is a must) with excellent people skills.Purpose of Role: To maintain and manage service contracts for all customers from one item ofequipment at a site up to multi-national key account customers, providing excellentcustomer service and administration.Key Responsibilities: · Review, amend and renew service contracts including purchase orders· System data records administration· Prepare new service contracts and/or quotations· Promote additional value-added services provided by the company to build customer contract database· Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers· Provide internal key customer account support where applicable· Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process· Resolve and close customer complaints applicable to your actionsKey Performance Indicators: · Service contract database valuation· Service contract lead generation, renewals and conversation ratesQualifications & Requirements: · Good working knowledge and experience of customer contracts database management· Customer focus attitude, with a polite and professional manner· Strong attention to detail and accuracy· Excellent levels of communication at all levels· Financial awareness· Works well in a team environment· IT literacy· 5 GCSE’s including English and Mathematics