Knowledge Management - Senior Associate, Birmingham
Client: PwC
Location: Birmingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 4607f5977bf8
Job Views: 9
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
We are seeking a dynamic and detail-oriented Senior Associate to join our Knowledge Management (KM) Team. This role is central to driving knowledge sharing, enabling efficient content management, and supporting knowledge strategy across Business Solutions’ functions, through effective knowledge practices. We are looking for a professional with a proven track record of successfully managing Knowledge, preferably in highly regulated and quality-driven environments.
The Knowledge Management - Senior Associate plays a key role in curating, managing, and maintaining critical knowledge for Business Solutions across enterprise-wide platforms. This position supports functional teams in leveraging KM tools and best practices to enhance knowledge sharing and contribute to the Firm’s broader self-service strategy.
What your days will look like:
* Curate and maintain internal knowledge repositories, ensuring content is accurate, relevant, searchable, and regularly updated.
* Engage with teams across the Business Solutions Line of Service to collect, organise, and structure key knowledge resources.
* Partner with the Knowledge Manager to translate business needs into effective KM solutions.
* Assist in developing engagement plans to promote KM tools and enhance self-service adoption.
* Collaborate with offshore teams to support the redaction and refinement of knowledge assets, ensuring practitioners have timely access to high-quality, reusable content that accelerates go-to-market efforts.
* Work closely with Technology teams to support the deployment and ongoing management of KM platforms (e.g., ServiceNow, SharePoint).
* Identify opportunities to drive efficiency through automation and intelligent process improvements within KM platform.
* Identify opportunities to enhance AI-powered search capabilities within KM platforms, enabling users to easily access relevant knowledge.
* Support the continuous improvement of KM system functionality, performance, and overall user experience.
* Develop training resources and lead sessions to build KM capabilities and embed best practices across functions.
* Monitor usage of knowledge resources, analyse user engagement, and provide insights to drive continuous improvement.
The skills and experience we are looking for:
* Proven experience in knowledge management within professional services, consulting, or similar environments.
* Solid understanding of knowledge management principles, practices, tools, and technologies.
* Hands-on experience with enterprise content management platforms such as ServiceNow, SharePoint, and Microsoft.
* Excellent communication, stakeholder engagement, and presentation skills.
* Strong analytical thinking and problem-solving abilities.
* Demonstrated success in stakeholder and relationship management, supporting customers in developing engaging, well-structured, and searchable knowledge.
What you’ll receive from us:
Our benefits are designed to add value and support your career and personal growth, recognizing and rewarding your contributions fairly. We offer flexible working arrangements, private medical cover, virtual GP access, volunteering days, and more.
Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. For more information, check our Blog.
All applications should be made via the 'Apply now' button. Bank or payment details should not be provided when applying. Eurojobs.com is not responsible for external website content.
Created on 25/08/2025 by TN United Kingdom
#J-18808-Ljbffr