About the role
We are seeking a Home Manager to lead Branksome Heights, a purpose-built nursing home in Bournemouth, rated Good by CQC. The home combines stylish, comfortable surroundings with first class facilities and is ideally located near the picturesque Upper Gardens.
As Home Manager, you will lead the daily operations of Branksome Heights Care Home, ensuring full compliance with CQC regulations and all relevant legislation. You will be responsible for delivering high-quality care and support to residents, achieving financial targets, and maintaining optimum occupancy levels.
You will be supported externally by dedicated Operations and Central teams, and within the home, you will have the support of a Deputy Manager, Hospitality Manager, and Administrator. These teams will collaborate with you to ensure smooth operations and exceptional standards of care.
You will be a visible and effective leader, working closely with all departments—including housekeeping and maintenance—to uphold a safe, welcoming, and well-run environment.
The ideal candidate will be a CQC-registered Home Manager with experience in nursing and dementia care. You will be confident in managing compliance, budgets, and staff performance, with a proven ability to drive continuous improvement.
Reports to: Operations Manager
Key duties and responsibilities
1. Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
2. Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care.
3. Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
4. Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
5. Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
6. Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
7. Oversee all records to ensure the home’s administrative tasks are completed in a timely and efficient manner.
8. Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing necessary changes.
9. Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff
Skills and attributes
10. Previous experience managing a nursing home.
11. A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
12. Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
13. A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
14. Enthusiasm and passion for developing high levels of person-centred care.
15. Ability to actively participate in the growth and development of the care service.
Education and qualification
16. Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.