We are working with a well-established and highly regarded Manufacturer who, due to continued growth, is looking to appoint a Senior Service Coordinator to join their Service team in Redhill.
Reporting directly to the Service Manager, this role will act as the central administrative hub for all service operations, ensuring smooth scheduling, clear customer communication, and accurate service records.
Please note this is a fully office-based role, with occasional UK travel to support client meetings and technical demonstrations with the Service Manager.
The Role:
The Senior Service Coordinator will play a key role in ensuring service activities run efficiently, acting as the CRM Champion (Joblogic) and supporting both customers and field-based technicians.
Key Responsibilities:
Schedule and coordinate service jobs using Joblogic, aligning technician skills, availability, and location with customer requirements
Monitor job progress, update records, and issue service reports and inspection certificates
Prepare quotations, follow up on purchase orders, and liaise with Finance for invoicing
Serve as the main point of contact for customers and technicians, providing clear updates and supporting the Service Manager with planning
Coordinate training sessions, maintain training and service records, and manage documentation such as warranties and service intervals
Act as Joblogic system champion, maintaining data, templates, and portals while supporting process improvements
Support client meetings and technical demonstrations across the UK (occasional travel required)
Person Specification:
Strong administrative experience within a service, technical, or engineering environment
Experience coordinating workloads, schedules, or field-based teams
Confident communicator with strong customer-facing skills
Highly organised with excellent attention to detail
Experience writing & updating SOPs
Proficiency in service management systems or CRMs (Joblogic highly desirable)
Strong Microsoft Office skills (Outlook, Word, Excel)
Ability to prioritise effectively in a fast-paced environment
The Package:
Monday-Friday, 8,30am – 5pm
Salary between £35,000 - £37,500 DOE
25 days holiday + bank holidays & free onsite parking
This is an excellent opportunity to join a stable, growing business with a strong reputation, offering a varied, senior coordination role with real influence over service operations, systems, and customer experience.
Apply NOW to hear more