Job overview
Band 3 Cath Lab Lab Bookings Administrator
Barts Heart Centre
Build and be part of one of Europe’s largest cardiovascular centres
About this vacancy
The Cardiovascular CAG is offering an exciting opportunity to join the Barts Heart Centre’s Administrative Team. We are looking for an enthusiastic individual who will be responsible for assisting the Cath Lab Schedulers for the St Bartholomew’s site.
The post holder will also be required to act on performance metrics and ensure that the relevant work is undertaken to correct each metric.
The post holder will be required to assist in the running of the scheduling team and the improvement of services to the admin processes to meet the demand of the service.
They are required to make improvements to the service with the guidance of the Team leaders and the schedulers for each area and the clinical teams to improve efficiency and the demand of the service.
To ensure that service requirements are meet and national targets are adhered to.
To communicate effectively with a multidisciplinary range of stakeholders ranging from patients to clinicians, both internal and externally.
To be able to process large volumes of referrals efficiently and effectively
Main duties of the job
North and East London has some of the most dynamic and talented cardiovascular experts nationally and internationally. Clinicians from Barts Health NHS Trust, University College London Hospitals NHS Foundation Trust (UCLH) and further afield are working together to create a single specialist centre for cardiovascular disease to cover all our local communities. You will be joining us at an incredibly exciting time, as we realise a once-in-a-lifetime opportunity to improve services for patients and secure them for future generations in creating a world class cardiovascular service.
Our brand new state of the art cardiovascular centre – Barts Heart Centre at St Bartholomew’s Hospital will opened in early 2015. The new service allows us to bring together our existing unique experience and research activity. We will be able to increase our understanding of and ability to address the root causes of cardiovascular diseases by growing the number of patients who get the chance to take part in clinical trials and research.
Your expertise, your experience and your vision will be our building blocks to success. By becoming part of the team you can work with us sharing your unique talents and strengths though which the foundations of this new centre will be built.
You will be asked at interview as to your preference but prior to the interview please think about whether you would like to be considered for the other roles
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person specification
Experience
Essential criteria
1. Minimum 1 year experience using customer focused administrative system
2. Minimum of 1 year working in a customer focused environment
3. Ability to use spreadsheets
4. Work confidentially
Desirable criteria
5. Previous experience in working in an NHS environment
6. Previous experience of working in a service call centre
7. Knowledge of outpatient national targets
Skills
Essential criteria
8. Good verbal communication
9. Ability to communicate effectively in a language other than English
10. Good written communication
11. Excellent telephone manner
Knowledge
Essential criteria
12. Previous experience in a similar capacity
13. Work confidentially
Desirable criteria
14. Knowledge of the health service and related services
Qualifications
Essential criteria
15. A good standard of secondary education
16. Numerate and Literate
Visa Sponsorship Information
This role is subject to UK immigration requirements. Where sponsorship is required, applicants must meet the eligibility criteria for a Skilled Worker visa in accordance with current UK Visas and Immigration rules, including any salary, qualification, and role-specific requirements applicable at the time of appointment. Candidates who require sponsorship will only be considered where the post is eligible and where all sponsorship criteria can be met. Evidence of the right to work in the UK will be required before appointment. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.