Could You Save Lives With Your Voice?Join Us as an NHS 111 Health Advisor in Ashford Location :Kingston House, Ashford (Kent) About the Role We’re looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Ashford. When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress.You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately. We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible.We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you. For more information on what it’s like to be a Health Advisor from our current team you can watch our video here. What You’ll Get Fully paid accredited training Salaries start from £24,929.44per annum for daytime rotas, pro rata Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays Access to Blue Light Card and other NHS Discount Schemes Advanced maternity, paternity and adoption leave after 1 year’s service Opportunity to join the NHS Pension Scheme Additional annual leave based on length of service Free 24/7 independent counselling service A volunteer day Employee Assistance Programme Free membership to our reward and discount platform Working Hours All Health Advisors must be able to work at least 50% of weekends. Full-Time Options (Ipswich CC) You’ll work a mix of early and late shifts, starting from 7am to 8am and finishing between 9pm or 10pm. If preferred, you can choose to work only late shifts. Weekend shifts are required every other weekend, but you can opt to work more if you’d like. Part-Time Options (Ipswich CC) Part-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered. Weekday shifts are between 4-5-hours (early shifts) or 4-6-hours (late shifts), either early between 7am-12noon or late between 4pm-10pm and longer shifts on the weekends. Weekend-only roles are also available, and additional hours may be offered during busy periods. Please note, overnight shifts are not currently available. Training and Start Dates We’re looking for candidates who can start training in February or March 2026. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends. To find out more about training to become a Health Advisor please clickhere. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Closing date : 14th January 2025, but please note, we may close applications early if we receive a high volume of interest. We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the careers team at careers@ic24.nhs.uk Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. For a job description and person specification please see attached. careers.ic24.org.uk