Job Description
Freshservice Consultant
Duration - 3 months (Initially)
Location - London (Hybrid)
Ir35 - Outside
We are looking for an experienced Freshservice Consultant to support the development, configuration, and optimisation of our service management platform. This role requires hands-on experience with Freshservice, strong service management knowledge, and ideally a background in higher education.
Key Responsibilities:
* Configure and customise Freshservice modules to meet organisational requirements
* Design and implement workflows, automations, and service catalogues
* Integrate Freshservice with internal systems and third-party tools
* Provide technical documentation and support user training
* Offer expert guidance on platform capabilities and best practices
Key Requirements:
* Proven experience in developing and configuring Freshservice (Freshworks)
* Strong understanding of ITSM principles; ITIL knowledge is an advantage
* Experience with APIs, webhooks, and automation tools
* Effective communicator with strong problem-solving skills
* Ability to work independently and prioritise tasks
* Previous experience in the higher education sector
Desirable:
* ITIL certification
* Experience with other Freshworks products