The Shop Supervisor will be responsible for managing and co-ordinating all activities and aspects of their shop alongside and in the absence of the shop manager. Processing donations for sale and providing excellent customer service, to maximise sales and profitability.Be an effective operational manager to the team of volunteers including managing their records, pricing of stock, security of the shop and its contents.The Shop supervisor will also have an understanding of statutory regulations relating to health, safety, trading standards and retail premises.
Main duties of the job
SalesAchieve agreed sales targets.Select and price stock at consistent levels and in accordance with St Marys Hospice guidelinesRotate stock so no item is on the shop floor for longer than the agreed timeCustomer serviceEnsure the highest standards of care and service to customersMaintain high standards of window display and internal presentation throughout the shopTo communicate to customers and donors via social media platforms.Maintain high standards of housekeeping and cleanliness throughout the shopCreate a pleasant environment for customers, staff and volunteersTo ensure the shop is open within agreed trading hours
About us
St Marys Hospice provides care and comfort for patients living with any life shortening illness or long-term condition and their family. We support people from the moment of diagnosis and their families for longer.
Job responsibilities
Grange-Over-Sands 7 hours (1 day) per week
Our Grange shop may be small, but its mighty full of great bargains, fabulous donations, and feel-good vibes. While the Manager wrangles social media and secret missions behind the scenes, we need a calm, capable Friday superstar to keep the tills ringing and the shop buzzing.
What youll be doing:
Opening up & setting the tone Welcome volunteers, keep energy high, and ensure the shop is warm, tidy and full of life.
Sorting donations with style Process, price and present stock to keep our shelves irresistible.
Creating feel-good moments Offer a great shopping experience and help customers find their next favourite thing.
Keeping things safe Stay alert to hazards, lift safely, and know where the first-aid kit lives.
Multi-tasking like a pro From visual merchandising to banking, youll juggle it all with a smile.
Were looking for someone who is:
Reliable You turn up, show up, and step up.
Unflappable Calm in a crisis, quick with a cuppa.
Retail-savvy (or keen to learn) You know a strong display can drive sales.
Energised Happy to lift boxes, shift rails, and walk 10,000 steps without blinking.
A great communicator Warm, clear, and confident with everyone.
Organised & switched on You notice the small stuff and keep the big picture moving.
Living our values Caring, Aspiring, Professional, Sustainable not just words, but how you work.
Were a small, ambitious, values-led charity where ideas are welcomed and no two days are the same. Youll be part of a team that cares deeply about our volunteers, customers, and the incredible work of St Marys Hospice.
Apply by: Close of Business 14th July 2025
Person Specification
General Requirements
* Please refer to job description above
* Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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