Overview
Company Name: Mitsubishi Heavy Industries Air Conditioning Europe
Location: Uxbridge, ENG, GB, UB11 1ET
Job Description: Job title: After Sales Engineer
Position: Full-time, Permanent
Functional area: Technical
Reporting to: After Sales Manager
Office Location: Stockley Park, Uxbridge, UB11 1ET
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary
After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, which is related to air conditioning, heat pumps, and refrigeration, cooperating with Mitsubishi Heavy Industries Thermal Systems (MTH) service/design section and with factory service section report to the Manager in the Technical Division.
The job holder will perform services for products for customers (on-site service, product commissioning, and creating presentations). The engineer is required to continuously develop knowledge in the technical specifications of Mitsubishi Heavy Industries (MHI) products. Activities include planning service for new products, instructing service methods, and promoting new MHI products.
Main Duties
* Technical support to distributors/customers
* Respond to technical inquiries by e-mail or phone without delays
* Investigate unit troubles/claims
* Visit site for commissioning/troubleshooting for customers/distributors
* Visit distributors’/customers’ offices to respond to inquiries
* Check project drawings (unit/pipe/electrical installation), settings, and operation data
* Submit reports for technical supports for site visits
* Support MTH/Factory after sales activities
* Support spare parts activities for the operation team to improve spare parts delivery
* Prepare MHI technical support documents (in English and in other European languages)
* Propose ideas to improve technical documents for distributors
* Create new service tools
* Support MTH/Factory design section/service section activities
* Promote MHI products
* Introduce new products highlighting features and benefits
* Create presentations for distributors/customers
* Organize seminars/workshops for distributors/customers
* Help create new brochures/leaflets for the territories
* Survey market information for new products
* Benchmark competitors’ new products and make comparisons
* Survey relevant standards/regulations/EU directives
* Visit exhibitions to investigate new products/market information
* Attend relevant seminars/meetings relating to heat pump industry associations
* Accelerate & support customer business
* Build customer relationships to boost business opportunities
* Oversee major accounts while fostering long-term customer partnerships
* Identify and feedback potential improvements for products and services from after-sales activities
Experience, Knowledge and Skills
* An Engineering degree or equivalent relevant qualification gained through study or apprenticeship
* Minimum of three years of technical experience in the air conditioning, heat pump, and/or refrigeration industry, preferably in roles involving manufacturers or distributors
* Knowledge in refrigeration cycle; commercial refrigeration system; VRF system; heat pumps system; chiller system; building management system; EU regulations/directives related to air conditioning/refrigeration
* Strong interpersonal and communication skills
* Fluent English, both oral and written
* Strong communication skills
* Strong problem-solving skills
* Multi-tasking
* Knowledge of other European language(s) could be beneficial
* Prioritizing skills
* Understanding of customer requirements
* Advanced knowledge in Microsoft Office (Windows, Word, Excel, PowerPoint)
* Create and carry out presentations
* Analyze operation data of the products
* Business trips across Europe with short notice will be required
* Travel to Europe without visa is required
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