Business Analyst - Pontypridd or Wrexham, WalesSalary: £37,200 - £46,500Basis: Full timeEqual Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone\\\'s different and has their own perspective so we\\\'re building a diverse team that mirrors the communities we serve. Through this we\\\'re determined to be one of Wales\\\' leading inclusive employers. We\\\'re creating an inclusive transport network that everyone in Wales can be proud of.Who we are At Transport for Wales, we\\\'re on a mission to transform transport in Wales and make it fit for the future, whether that\\\'s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we\\\'re all facing. We\\\'re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we\\\'ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Business Analyst will support the IT and Digital Services team to deliver projects across a number of portfolios and programmes, to improve the effectiveness of Transport for Wales (TfW) as an organisation, and to deliver improvements to the user experience of public transport services in line with Welsh Government (WG) transport policy and strategy. Analyse TfW\\\'s current processes to understand their operation and effectiveness by mapping out existing processes, gathering performance data, and identify areas for improvement. Eliminate duplication, automate tasks, suggest system changes, enhance training, and improve documentation to ensure efficiency is increased, costs are reduced and processes are aligned with organizational objectives.Lead on capturing business requirements for complex IT and Digital Projects by engaging with stakeholders and documenting business requirements, acting as the interface between the business and the IT and Digital team to confirm the priority rating for different requirements. Lead on gathering requirements for complex IT and Digital Services procurements through engagement with internal stakeholders across the organisation including shadowing frontline operational roles to gain better insight of the end user needs.Build and prepare business cases, decision papers and progress reports for IT and Digital projects and put forward for review and agreement by Exe Steering Groups and Executive Boards, by working with project managers and supply teams to determine costs and timescales, for delivery of requirements and set these out alongside all the corresponding benefits to be delivered.Research and document potential IT and digital solutions by reviewing how transport operators and transport executives / authorities operate both in the UK and globally who have delivered solutions to similar business problems and models, discuss the outcome with potential suppliers and users to determine the best course of action to improve TfW business performance whilst delivering customer satisfaction. Who we\\\'re looking for Degree level qualification in IT or have equivalent experience. Experience of performing a Business Analyst function on a variety of complex IT and Digital Services projects. Demonstrable experience of writing process flow documents, project reports, and business cases and requirements for procurement documents Knowledge and experience of gathering requirements for IT and Digital procurements. Welsh Language Skills The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.Next steps Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note, we reserve the right to close this vacancy early if we receive sufficient applications.