A. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.
Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Clinically code data on EMIS g. Photocopy documentation as required h.
Data entry of new and temporary registrations and relevant patient information as required i. Input data into patients healthcare records as necessary j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l.
Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested p.
Support administrative staff, providing cover during staff absences q. Action incoming emails and correspondence as necessary r. Scan patient related documentation and attach scanned documents to patients healthcare records s. Complete opening and closing procedures in accordance with the duty rota t.
As required support the team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Secondary responsibilities In addition to the primary responsibilities, the Receptionist may be requested to: a. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover b. Cover shifts during periods of short-term absence c. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training d.
Support the practice manager with all Patient Participation Group related matters e. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room