Responsibilities
Reporting directly to the Customer Service Manager, the main purpose of the role will be:
1. Processing orders in line with ISO 9001 and UKAS 17025
2. Record soil analysis results
3. Respond to customer enquiries with a high level of customer service
4. Maintain stock of sampling supplies/stationary
5. Arrange courier sample collections and delivery
6. Produce and issue laboratory invoices and deal with invoice enquires
7. Maintain and update laboratory customer accounts
8. Liaise with credit controllers to follow up on any outstanding payment
Profile
We are looking for a competent Customer Service Specialist who is experienced working efficiently with high volumes of orders.
Requirements would be:
9. GCSE standard education or equivalent
10. Experience of a highly pressurised office environment
11. Good level of numeracy
12. Excellent communication skills (written and verbal)
13. Good problem solving skills
We Offer
In addition to a great place to work, Yara offer an attractive rewards package including:
14. Vitality Private Health
15. 10% employer Pension Contributions
16. Annual bonus scheme
17. Life Assurance
18. Confidential Employee Assistance Programme
19. Inclusion & Wellbeing Activities (including badminton, football, runs and walks)