Company Description
Salary: £34,374.6
Applicants with current right to work in the UK
What is in it for you
* ALL Heartist Card for Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
* Up to 4 nights free stays in our UK hotels (T&C apply)
* Complimentary Staff meal
* Performance Bonus
* 28 days holidays per year (up to 33 with length of service)
* Private Pension Scheme with increased employer contributions
* Private Medical Insurance
* Cycle to work scheme
* Company sick pay
* Employee Assistance Program to support your Wellbeing
* Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more
Job Description
As Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised at every interaction. You’ll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you’ll set the standard for professionalism, warmth, and attention to detail.
Key Responsibilities
* Lead, mentor, and engage the Front Office team to create a positive, high-performing culture.
* Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
* Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
* Oversee guest arrivals and departures, ensuring each interaction reflects true service standards.
* Provide regular coaching and constructive feedback to support individual and team development.
* Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
* Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
* Implement training and development initiatives that empower your team to exceed expectations.
* Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
* Monitor and manage Front Office operations with efficiency and attention to detail.
* Be flexible and available across a rotating roster of mornings, evenings, and overnights to maintain service excellence.
Qualifications
* Proven experience as a Front Office Manager, or as a Front Office Leader ready to step into the next level within a hotel environment.
* A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
* A calm and composed presence under pressure, with excellent problem-solving skills.
* Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
* Strong organisational and time-management abilities to manage competing priorities.
* An energetic, team-focused, and proactive attitude.
* Natural ability to build trust and maintain strong relationships with both guests and colleagues.
* Prior experience with Opera Cloud PMS will be highly regarded.
Additional Information
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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