Company description:
Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the citys most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the citys most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.
Job description:
The Peninsula London is excited to announce that we are seeking a Cigar Tasting Room Manager ; a Cigar professional to lead our Tasting Room. This critical role will drive operational excellence, while ensuring a personalised and engaging luxury experience.
Located on the 8th floor of The Peninsula London, our Cigar Tasting Lounge provides a relaxed and refined ambiance in which guests of the Hotel or Brooklands will be able to enjoy a finely curated choice of cigars from our humidor. The Cigar Lounge features a bespoke walk-in humidor with a great selection of Cuban and New World cigars, including rare, vintage and limited editions, with smoking on the terrace possible.
An exceptional opportunity to join our high-profile flagship hotel in London
Market leading remuneration, service charge and attractive benefits
Join our award-winning group, working alongside a highly experienced team
Key accountabilities
Always ensure the delivery of exceptional guest service by providing a friendly, yet discreet and unobtrusive service while keeping with the core Peninsula Service Principles.
Stock and inventory management within the Tasting Lounge
Responsible for the efficient and courteous handling of guest inquiries.
Establish and maintain colleague interactions with productive working relationships.
Work closely with other departments such as Sales & Marketing or Retail Merchandising to conceptualize and implement dynamic marketing programmes to drive marketing/PR activities for the outlet.
Coach, mentor and guide colleagues to curate a bespoke, market leading cigar culture and achieve optimal performance in all phases of service and job functions.
General requirements
Minimum 5 years relevant experience in a Cigar Lounge in a management role with similar standards and expectations (hotel based or standalone).
All-encompassing food and beverage knowledge. London experience with great exposure to Cigar Lounge service.
Excellent time management and organizational skills, highly adaptable, naturally positive.
Fluent English communication proficiency. Expertise in a second language would be desirable.
At the Peninsula London, we look after:
Your financial wellbeing:
Excellent salary package
Generous service charge distributed equitably to all colleagues
Life Insurance
Enhanced company contribution on pension plan
Your medical care:
Medical cash plans including optical and dental coverage
Enhanced maternity and paternity leave plan
Your daily health routine:
State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers room
Colleague restaurant with healthy and balanced 24/7 food offerings
On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
High street and online shopping discounts
Rewards and recognition initiatives
Dry cleaning for uniforms and work attire
We are delighted to receive your CV and will liaise with suitable candidates directly.
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