Join to apply for the Soft Services Operations Manager role at Equans UK & Ireland
1 day ago Be among the first 25 applicants
Join to apply for the Soft Services Operations Manager role at Equans UK & Ireland
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Equans UK & Ireland
Equans is looking for a Soft Services Operations Manager to join our team in Birmingham on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package.
The Soft Services Operations Manager will play a critical part in the Operational Team, the post holder will manage the overall soft service delivery of the schools including cleaning, caretaker, housekeeping, portering and managed service contracts. The post holder will take full control & responsibility for the performance of the soft service provision on all sites. The post holder will need to have strong leadership skills and be able to chair meetings & use innovative ideas to overcome issues.
What will you deliver?
* Manage and support Facilities Supervisors and Caretakers in the operational management and delivery of the Contract requirements and services delivery. Ensuring that both budget and specification are brought in on target
* To deliver the agreed to the standard required
* Ensure controls are in place to monitor the management and delivery of the services provided
* To regularly review such controls with the Facilities Supervisors and Caretakers
* Provide guidance to the site teams in delivering the SLA's in a timely manner and in accordance to the Facilities Management Agreement and Project Agreement
* To take responsibility for the co-ordination of all soft services, making sure the FM services are meeting the contract requirements
* Ensuring compliance of all Health & Safety Legislation and issues relating to the Contract(s) and compliance with all internal and external audit processes
* Ensuring positive interface with the client(s) on all site matters
* To liaise and work closely with the support functions and specialists in co-ordinating and assisting in their input into the Contract(s)
* Communicating relevant policy and procedures to Facilities Supervisors and Caretakers & site teams to ensure implementation and adherence to them
* Create, implement and manage effective documentation including; procedures, forms, risk assessments, auditing schedules and checklists with the addition of training and records keeping
* Manage all aspects of soft services including operational performance, reporting, auditing, budget / time sheet management, recruitment, and communications in line with contract / corporate requirements
* Management of rota's, non-attendance, return to work interviews and disciplinary procedure
* Develop training documentation and workshops and ensure all staff receive appropriate training and development
* Ensure that performance issues are managed in a prompt and effective manner, and that staff are given recognition where deserved
* To play an active role in the contract management team in developing and supporting improvement in line with the contract requirements
* Conducting Team Meetings to agreed frequencies and attend all necessary Contractual Meetings required by the Account Manager
* Assist with the production of monthly reports, reviewing management accounts & contract expenditure, producing all necessary documentation to ensure contractual compliance
What can we offer you?
On offer is a competitive salary, bonus and benefits package, which includes;
* 25 days annual leave (+ public holidays)
* Life Cover equivalent to 2 times annual salary
* Employee discount shopping schemes on major brands and retailers
* Cycle to work scheme
* 2 corporate social responsibility days per year
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
* Attractive Employee Referral Rewards Scheme
* Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
* 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
* Previous PFI experience is preferred
* Previous experience working in FM, preferably in education is preferred
* Planning of work roster using computer aided systems is essential
* To plan, prioritise and allocate work
* Self-disciplined and able to work on own initiative
* Experience working in a Supervisory or Management role
* IOSH Managing Safely is desirable
* BICSc Qualification is desirable
* The ability to deal with HR issues
This role includes a DBS Enhanced check therefore ability to pass is essential.
Who are we?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.
You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Facilities Services
Referrals increase your chances of interviewing at Equans UK & Ireland by 2x
Get notified about new Service Operations Manager jobs in West Midlands, England, United Kingdom.
Wolverhampton, England, United Kingdom 20 hours ago
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 2 days ago
Head of Operations - Mental Health Services
Birmingham, England, United Kingdom 2 weeks ago
Field Service Operations Planning Manager
West Midlands, England, United Kingdom 1 month ago
West Midlands, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 3 weeks ago
Solihull, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom £33,000.00-£60,000.00 21 hours ago
Haematology/Blood Transfusion Operational Manager
Dudley, England, United Kingdom 3 days ago
Coventry, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 2 months ago
Brierley Hill, England, United Kingdom 3 weeks ago
Business Manager - Morphe, Selfridges Birmingham
Birmingham, England, United Kingdom 1 week ago
Coventry, England, United Kingdom 6 days ago
West Midlands, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 3 days ago
Swindon, England, United Kingdom 1 week ago
Audit Quality Review & Support Team Senior Manager - Financial Services
Birmingham, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 3 weeks ago
Wednesbury, England, United Kingdom 2 weeks ago
Wednesbury, England, United Kingdom 3 weeks ago
Operations Manager P/T (Gornal and Sedgley)
Sedgley, England, United Kingdom 14 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr