Tenancy Sustainment Officer - Macclesfield Macclesfield £25,389 per annum 37.5 hours per week | Rota basis Enhanced DBS with Adult Barred List required ASE Recruitment are specialist recruiters in the social housing and social care sectors, providing temporary staffing to a variety of 24-hour supported accommodation and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. This is a full time temporary roles which can become a full time permanent role for the right candidate. We are currently recruiting for a Tenancy Sustainment Officer to support supported accommodation services in Macclesfield, working to ensure residents can maintain their tenancies, sustain independent living, and access stable housing opportunities. This is a key role combining tenancy management, property oversight, and resident engagement, helping individuals move forward with stability and independence. The Role As a Tenancy Sustainment Officer, you will manage supported accommodation tenancies while ensuring properties are maintained, voids are minimised, and residents are supported to meet their tenancy responsibilities. You will work closely with support teams, referral agencies, and local partners to manage allocations, monitor tenancy agreements, and support residents to sustain their accommodation. The role plays a vital part in preventing homelessness and supporting residents to move on to independent housing where appropriate. Key Responsibilities Property and Housing Management Manage supported accommodation properties and ensure housing standards are maintained Coordinate void turnaround to minimise empty properties Carry out property inspections and health & safety checks Ensure furnishings, inventories, and welcome packs are prepared for new residents Tenancy Management Manage tenancy agreements and ensure residents understand their responsibilities Monitor rent payments and support residents to maintain rent accounts Address breaches of tenancy, anti-social behaviour, or neighbour concerns Work with support staff to sustain tenancies and prevent homelessness Allocations and Referrals Manage referrals and assess applications for supported accommodation Liaise with housing options teams and partner agencies Carry out background checks and assess suitability for accommodation Manage waiting lists and prioritise allocations based on need Resident Engagement Conduct tenancy visits and maintain positive relationships with residents Support residents to access move-on housing opportunities Respond to complaints and incidents quickly and professionally Promote a safe and respectful living environment Administration and Compliance Maintain accurate tenancy and property records on internal systems Monitor voids, arrears, and service performance Ensure compliance with housing management procedures and policies What We're Looking For Essential Experience in housing management, tenancy sustainment, or supported accommodation Knowledge of tenancy management, voids, and rent collection Understanding of housing benefit, welfare reform, and statutory housing duties Ability to work with vulnerable or diverse client groups Strong communication, organisation, and problem-solving skills Good IT skills and ability to maintain accurate records Personal Qualities Calm and professional approach when managing challenging situations Strong interpersonal and relationship-building skills Ability to work independently and as part of a team Committed to delivering a customer-focused housing service About the Organisation Adullam Homes Housing Association works to restore hope and dignity through quality housing and support. The organisation delivers accommodation and services to individuals who require additional support to achieve stable and independent living. Their values include: Valuing the Individual Integrity and Fairness Striving for Excellence This role requires an Enhanced DBS check with barred list clearance (Adults). ASE recruitment is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. We value diversity and are an equal opportunities employer and encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters most to us.