Department: Registry
Location: Role holder can be located in East London, West London, Manchester, Birmingham, or Leeds
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The purpose of this post is to provide support to the Associate Registrar (Academic Services) and Academic Services Manager. Provide supervision to the Academic Services Officer and to take responsibility for various areas of Academic Services.
This role is not eligible for visa sponsorship!
What the role involves::
* Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks
* Collation and distribution of information from partner agencies
* Co Ordinate and Support the preparation of Assessment Boards, Exams, Enrolment and other area’s of Academic Services
* Daily checking of Power BI reports to ensure the accuracy and quality of data stored within Thesis, highlighting any area’s of concern to the Academic Services Leadership Team.
* To deal with queries by telephone, letter, e-mail and face to face from academic and professional services colleagues and students in relation to a number of Registry issues
* Ensure all information relating to the information stored onto the Student Management System is accurate.
* Responsibility for the supervision of Academic Services Administrator and training new members of staff.
About You:
* Higher Education experience
* Experience of Staff Supervision
* Ability to manage the workload of your team and yourself
* Customer/student focused approach.
* Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
* Excellent communication skills via email and telephone as well as confident in dealing with all levels of staff
* Excellent attention to detail
* Ability to work well as part of a team
* Ability to work under pressure and to deadlines.
* The post holder must be flexible, approachable, and helpful with a strong customer service ethic.
* Ability to handle confidential and sensitive information, within the requirements of GDPR
* At peak periods a willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
Desirable:
* Ability to use initiative and judgement to resolve matters.
* A can-do attitude with well-developed problem-solving skills
What we offer:
* 25 days annual leave, plus 8 public holidays
* 1-day extra leave per year of service, up to a maximum of 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
* Perks@Work discounts platform, wellbeing centre and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.