Our client is a global industrial engineering business seeking a highly organised and detail-oriented Commercial Assistant to support their UK Sales operation. This is a full-time, office-based role focused on sales administration and commercial support activities with strong use of ERP systems. The successful candidate will act as a key link between the commercial field team and internal systems, ensuring smooth day-to-day operations and high levels of customer service.
The role reports directly to the Sales Director, with day-to-day guidance and support provided by the Team Leader.
Key Responsibilities
* Set up and maintain product codes within internal systems
* Create and manage new customer account setups
* Prepare and issue customer quotations accurately and efficiently
* Take ownership of internal customer trade agreements, ensuring they are correctly recorded and maintained
* Manage and update customer catalogues
* Maintain and ensure accuracy of data within the ERP system
* Handle general queries from both internal stakeholders and external customers
* Support invoice processing and ensure timely and accurate billing
* Act as a central coordination point between the commercial field team and internal departments
* Assist with multiple administrative and commercial processes across the division
* Provide support for the future rollout and implementation of Microsoft Dynamics 365 (D365)
Skills & Experience
* At least 2 years experience in an office based sales team (ideally within a manufacturing environment) as a Sales Administration or Commercial Support role. Retail or hospitality sales unfortunately won't be sufficient here!
* Strong organisational skills with high attention to detail
* Proficiency in ERP systems (experience with D365 is advantageous) is required
* Excellent communication skills, both written and verbal
* Ability to manage multiple tasks and priorities in a fast-paced environment
* Strong problem-solving skills and a proactive approach
* Good knowledge of Microsoft Office (Excel, Word, Outlook)
Personal Attributes
* Team-oriented with a collaborative mindset
* Reliable and adaptable
* Customer-focused approach
* Ability to work independently and take ownership of tasks
What's On Offer
* The opportunity to be part of a leading global business
* Exposure to a wide range of commercial and operational processes
* Involvement in upcoming system transformation (D365 rollout)
* Supportive team environment and development opportunities