Job Description
Your new company
Join a globally recognised manufacturing leader with a strong presence across EMEA. As part of their commitment to maintaining exceptional service levels, the company is seeking a dedicated and detail-oriented Customer Care Representative to support the team during a key period.
Your new role
As a Customer Care Representative, you will be the key point of contact for export customers, ensuring seamless order processing and delivery. You'll manage the full order lifecycle, from documentation and dispatch to invoicing and issue resolution, while maintaining high standards of customer satisfaction.
Key Responsibilities:
* Deliver outstanding customer service by managing complex enquiries and proactively following up on deliveries and issues
* Build strong relationships with customers, ensuring the company remains their first choice
* Prepare and manage all export documentation including Certificates of Analysis, customs invoices, packing lists, and delivery notes
* Coordinate order dispatches from EMEA-managed warehouses and book final shipment dates
* Complete shipments and invoicing in the ERP system (SAP) within 48 hours of dispatch
* Ensure compliance with import/export regulations across Europe and the rest of the world
* Collaborate with internal teams including Supply Chain, Finance, Warehouses, and Export Sales
* Support resolution of customer complaints, aiming for closure within two months
What you'll need to succeed
In order to succeed in this post, I am looking for a motivated and customer-focused individual with experience in customer care within a manufacturing environment. You'll be someone who thrives in a fast-paced setting, is confident about managing complex logistics, and can communicate effectively across teams and with international customers.
Key skills and experience include:
* Proven experience in customer care, ideally within a manufacturing or export-driven environment
* Strong understanding of logistics, transport management, and warehousing
* Knowledge of export/import principles and documentation (EU and Rest of World)
* Proficiency in ERP systems (SAP preferred) and Microsoft Office (Excel, Word, PowerPoint, Outlook)
* Excellent written and verbal communication skills
* Strong organisational skills with the ability to manage multiple priorities
* A proactive, positive attitude and a commitment to delivering excellent service
* Hazardous goods training is desirable
What you'll get in return
In addition to working for a globally thriving business, you will have a competitive salary of £32,000 for your full-time working hours which span Monday-Friday. This post is based in Ellesmere Port, and has a 1-day work from home policy per week. You will have access to ample free on-site parking, as well as various amenities on site. You will have a 25-day holiday allowance, plus bank holidays as standard, as well as a generous pension contribution. This post is available for 12 months.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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