Job Description
Salon Manager | Premium Nail Salon
So.Shell, an award-winning nail salon chain (featured in Vogue, recognized by Harper's Bazaar), is seeking a hands-on Salon Manager to lead one of our 6 London locations.
About Us We specialize in premium Ukrainian manicure techniques, serving a discerning clientele of over 21,000 clients across Chelsea, Covent Garden, Soho, Battersea Power Station, Wimbledon, and Westfield White City.
What You'll Do
* Oversee daily salon operations and ensure exceptional client experience
* Work front desk shifts as salon administrator (greeting clients, managing bookings, handling payments)
* Monitor and control salon expenses, manage budgets, and optimize profitability
* Manage and motivate a team of nail technicians and reception staff
* Monitor appointment schedules, optimize booking flow, and maximize capacity
* Track inventory levels, minimize waste, and manage supplier orders efficiently
* Drive local marketing initiatives and build community partnerships
* Maintain high service standards and quality control
* Handle client feedback, resolve issues, and ensure customer satisfaction
* Track KPIs including revenue, retention rates, team performance, and cost management
* Recruit, train, and develop team members
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