Job Description
Job Opportunity: Customer Service Advisor
Location: Hybrid – London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT
Contract Type: Full-time, Temporary (Ongoing)
Salary: £18.22 per hour
Are you a highly organised and detail-oriented professional with a passion for supporting services that positively impact children’s lives? The London Borough of Harrow is currently seeking a dedicated Customer Service Advisor to join their dynamic Adult Social Care team.
Key Responsibilities:
1. Respond to general enquiries via telephone, face-to-face interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.
2. Accurately record all relevant information using internal systems and technology.
3. Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.
4. Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.
5. Understand and support the needs of individuals, families, and carers by iden...