Job Description
Third Party Intervention Manager
Locations: Chelmsford
(Hybrid working – typically 1 day per week in the office once probation is passed)
Working in a growing, busy office environment, you will be leading and developing a team of Third Party claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.
You will work in partnership with other Team Managers in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals.
You will also work closely with Technical Experts to develop your team to deliver a high level of performance to achieve those goals.
Responsibilities
1. Be able to understand and guide handlers with third party and personal injury claims in line with claims practices, procedures and philosophies.
2. Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan
3. Measure direct reports performance against KPI's and SLA's.
4. Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement
5. Manage, motivate, deliver, set & monitor objectives of direc...