Business Process Specialist Location: Glasgow (Hybrid) | Practice Area : Capital Markets | Type: Permanent Turn complex processes into clear, measurable improvements. The Role We’re seeking a Business Process Specialist to join our Capital Markets practice, focused on supporting clients to improve operational performance, risk control, and process clarity. You’ll work directly with stakeholders to map end-to-end processes, identify key risks and opportunities, and champion the use of tools like IBM Blueworks. If you’re passionate about transforming business operations through structured methodologies and effective engagement, we’d love to hear from you. What You’ll Do Lead workshops to map cross-functional processes and capture insights from stakeholders Document detailed process maps using IBM Blueworks (or similar) for clarity and consistency Analyse operations to identify key risks, control gaps, and areas for optimisation Provide coaching and support to colleagues on best practice process mapping Monitor process KPIs and recommend continuous improvements What We’re Looking For 5 years’ experience in process mapping, improvement, or business analysis within financial services Proven ability to apply BPMN and process documentation standards Proficiency in IBM Blueworks or equivalent tools Strong analytical skills with the ability to simplify complex operations Confident communicator, capable of working with both technical and non-technical teams Bonus Points For Knowledge of operational, financial, regulatory, or compliance risk frameworks Experience supporting large-scale transformation or regulatory programmes Familiarity with risk and controls mapping in financial institutions Previous consulting experience within capital markets Training delivery experience or mentoring on process tools like IBM Blueworks Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Family Care: 8 complimentary backup care sessions for emergency childcare or elder care. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick—workshops, certifications, e-learning—your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development. Healthcare Access: Convenient online GP services. Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.