We’re working with a fantastic and fast-growing food business based in Watford, looking for a hands‑on IT Manager to take full ownership of technology across the organisation. This is an exciting opportunity to lead, modernise, and shape IT within a growing environment.
The Role
Reporting to the Operations Director, you’ll manage all IT systems, collaborate with external consultants and third-party providers, and deliver practical, effective solutions. You’ll provide day‑to‑day leadership within the IT function while remaining hands‑on in operational support and improvement initiatives.
Key Responsibilities
* Take full ownership of all IT systems and infrastructure.
* Manage Microsoft 365 environments and core business applications.
* Oversee internal operational systems and digital signage platforms.
* Administer support platforms and ensure effective workflows and reporting.
* Lead cyber security, compliance, backups, and business continuity.
* Manage third‑party IT suppliers and consultants.
* Identify opportunities to modernise systems, improve efficiency, and implement automation.
* Support IT infrastructure setup for new sites and business initiatives.
Skills & Experience
* Proven experience in an IT Manager or senior IT role.
* Strong Microsoft 365 knowledge.
* Experience managing multiple systems and external vendors.
* Hands‑on problem‑solving and troubleshooting ability.
* Excellent organisational and communication skills.
* Experience administering Zendesk or a similar service management platform.
* Experience with digital signage platforms.
* Power BI reporting and dashboard creation.
* Strong cyber security knowledge.
* Experience in retail or multi‑site environments.
Personal Attributes
* Solutions‑focused, proactive, and accountable.
* Strong leadership capability.
* Calm under pressure with the ability to manage competing priorities.
* Commercially aware with the ability to align IT with business goals.
* Opportunity to shape IT within a growing business.
* Full‑time, in‑office role in Watford.
Recruitment Process
* Initial interview with operational leadership.
* Final face‑to‑face interview in Watford with senior IT leadership.
If this role is of interest, please apply via the link and I will contact you directly!
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