How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
To provide full support to the Management team in order to maximise the sales opportunities and profitability of the store in full compliance with the operating standards, policies and procedures of Alfred Dunhill. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.
Sales:
1. Achieve individual sales and KPIs targets set by Store Manager
2. Make a significant personal contribution to the store sales targets, promote and support all selling activities
3. Develop a client centric culture in store
4. Develop relationship with Harrods personal shopper team to create new sales opportunities
Customer Service:
5. Supervise the team and oversee responsibilities to ensure that customer service takes priority at all times
6. To pre-empt and respond to customer needs and exceeding client expectations
7. To be fully conversant with the history of Alfred Dunhill and use this information when communicating with clients and up to date knowledge of all company product
Store Management & Operations:
8. Take full key holder responsibility for the store in the absence of the manager
9. Assist in the management of all stock control in the store
10. Maintain visual merchandising in line with brand guidelines and housekeeping standards
11. Supporting management to ensuring compliance with all policies and procedures
12. Build effective working relationships with colleagues in other stores and functions
Team Leadership & Development:
13. To support the Management team in providing training and coaching to the team to ensure sales consultants achieve and maintain excellent customer service standards
14. Create a dynamic and positive team in order to maintain an environment in the store conducive to generating sales
15. Develop trust and loyalty through fair and consistent supervision of the team
16. Act as a role model and brand ambassador for the company
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
17. Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (, hospitality)
18. Strong understanding of the luxury market and its nuances
19. Sound product knowledge, ideally with experience selling high-value goods
20. Prior experience as supervisor or team leader
21. Proficiency in using POS systems and retail inventory management software
22. Basic understanding of CRM systems
23. Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
24. Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
25. Ability to represent the Alfred Dunhill brand effectively and with confidence
26. Well-versed at working both independently and as part of a team
27. Confident handling customer complaints and resolve issues professionally and efficiently
28. Ability to work under pressure and meet deadlines
29. Proactive and solution-oriented approach to problem-solving
30. Strong organizational and time management skills
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
31. We value freedom, collegiality, loyalty, and solidarity
32. We foster empathy, curiosity, courage, humility, and integrity
33. We care for the world we live in
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
34. Initial screening call with Richemont Talent Team
35. Interview with the Hiring Manager
36. Interview with the HR Manager
DISCOVER DUNHILL: