Location: Kettering
Company: Lynx Fire & Security
Salary: Dependant on experience
Employment Type: Fixed-Term (9 months), Part-Time (3 days per week: Monday, Wednesday, Friday, 09:00 – 17:00 with 30-minute lunch)
Department: Service / Maintenance
Overview:
Lynx Fire & Security is seeking a highly organised and proactive Service Administrator to join our team on a 12-month maternity cover contract. This part-time role (3 days per week: Monday, Wednesday, and Friday) is essential in ensuring the smooth scheduling of service visits and delivering excellent customer support. There is the possibility for the contract to be extended or made permanent depending on business needs and performance. The ideal candidate will be confident on the phone, comfortable managing email communications, and experienced in using Microsoft Outlook. Full training will be provided on our company-specific systems.
Key Responsibilities:
* Schedule service visits for customers based on incoming phone calls and emails.
* Manage and maintain the service calendar to ensure efficient engineer allocation.
* Send out service reminders to customers in line with company policy.
* Liaise with the Sales Department regarding the scheduling of upgrades and installations.
* Take payments from customers over the phone in a secure and professional manner.
* Provide exceptional customer service, handling enquiries professionally and courteously.
* Log customer requests accurately in the company's service management software (full training provided).
* Liaise with engineers and other internal teams to ensure appointments run smoothly.
* Assist with general administrative duties within the service department as required.
Skills & Experience:
* Strong organisational skills with the ability to prioritise tasks effectively.
* Excellent verbal communication and telephone manner.
* Good written communication skills for email responses.
* Confident user of Microsoft Outlook (calendar, email, task management) and Microsoft Word.
* Proficient in typing.
* Ability to work in a fast-paced environment and handle multiple requests at once.
* Previous experience in the following is beneficial but not essential:
* scheduling, administration, or customer service.
* Handling card payments (training provided).
* Geographical knowledge of Northamptonshire and the surrounding counties.
Personal Attributes:
* Professional, friendly, and customer-focused.
* Reliable with strong attention to detail.
* Trustworthy and confident in handling customer payment information securely.
* Quick learner, especially with new software and systems.
* Able to work independently and as part of a team.
Additional Information:
* Training on company-specific systems and processes.
* Opportunity for the role to become permanent depending on performance and business requirements.
* Due to the nature of the industry, full security screening is required prior to employment (this includes 5 years employment history).
Company Overview:
We are a family run business providing Fire and Security System installations and maintenance across the Midlands for over 35 years.
Based out of Kettering, we are delighted to be able to offer our services throughout Northamptonshire and the surrounding counties. As an ISO 9001 quality assured registered company, Lynx Fire and Security strive to provide an excellent standard of service.
We design, maintain, and install bespoke systems for homes and businesses and are renowned for our after-sales, maintenance and monitoring services which ensure that properties remain secure. The company continues to improve it's services and products ensuring it remains one of the area's leading Fire & Security companies. If that wasn't enough, Lynx Fire & Security are ISO 9001 quality assured, as well as NSI NACOSS Gold, NSI Fire Gold and BAFE accredited.
Job Types: Part-time, Temp to perm
Contract length: 12 months
Pay: £15,000.00-£15,600.00 per year
Expected hours: 22.5 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person
Reference ID: Service Admin - Mat Cover 2026
Expected start date: 04/05/2026