F&B Supervisor
Overview
Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. The hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.
Job Purpose
Ensure the smooth and efficient running of the Mulberry Restaurant, Bar and Pavilion, operating breakfast, lunch, afternoon tea, and dinner shifts efficiently and profitably while maintaining excellent food service standards. Manage the workflow of the F&B team, assign tasks, support staff, monitor results, and report to department managers. Improve processes and maintain high customer service and safety standards, supporting the company’s mission through compliance with policies and procedures.
Key Responsibilities
* Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service.
* Support F&B team members by clearing tables as necessary.
* Assist with the set‑up of function rooms, bar and restaurant for events.
* Maintain up‑to‑date knowledge of menus and special events.
* Liaise with the Front of House Manager to plan workloads and allocate tasks.
* Monitor employees to ensure punctuality and adherence to uniform standards.
* Coordinate F&B team and operation during scheduled shifts.
* Report any maintenance issues and equipment requirements to Manager.
* Train and motivate staff against department procedures.
* Maintain a clean and tidy work area at all times.
* Assist Front of House Manager in other areas of the business if required.
* Monitor and manage bar stock to meet business requirements.
* Ensure start and end of shift procedures, including cleaning, are followed.
* Handle cash procedures at all times, ensuring records are accurate and secure.
* Comply with Data Protection Act, Health & Safety and Safeguarding regulations.
* Complete in‑house training and participate in team meetings.
* Act as an ambassador for the business and promote the company externally.
* Perform any other duties as required.
Key Relationships
* Hotel General Manager
* Front of House Manager
* F&B Supervisor
* Events Manager
* F&B Team Members
Education, Training & Experience
* Previous experience within a Food & Beverage setting.
* Experience leading a team is desirable.
* Food Hygiene Certificate Level 2.
* Teamwork skills and the ability to act as the public face of the business.
* Computer literate with proficiency in Microsoft Office.
Disposition & Requirements
* Must be over 18.
* Flexible schedule for working hours.
* Excellent customer service skills.
* Enthusiastic and energetic team player.
* Strong work ethic.
* Good time‑keeping skills.
* Fast thinking.
* Polite and well‑mannered with good communication skills.
* Works well in a fast‑paced environment.
* Ability to lead a team.
* Organised.
* Full valid driving licence for UK (desirable).
* Maintain a professional standard of work attire, including standard full‑length black trousers or skirt, management shirt/top, neatly tied hair, minimal jewellery, closed‑toe formal black shoes, and no chipped nail polish.
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