Full Time, 8 Month FTC
Location: Nottingham or London
Recruitment Partner: Olivia Wilson
What you'll be doing
The B-Hive is an in‑house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in‑depth brand knowledge of an in‑house set‑up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.
As a Client Manager, you’re the primary representative and face of the B‑Hive. Reporting into the Senior Client Manager, you’ll be hands‑on, managing relationships and delivering briefs across internal and external stakeholders and dealing with our creative and production team to deliver first‑class projects. In this role, you’ll be one of the key client contacts within one of our latest and high‑profile accounts, managing key retail initiatives across paid media and liaising with multiple agency partners to deliver cross‑functionally.
Key responsibilities
* You will lead on high‑profile brand launches or retail campaigns delivering across an exciting paid media landscape and collaborate with top agencies.
* Working as part of the client management team, you will be responsible for coordinating and delivering high‑profile projects across paid and owned channels.
* Develop and maintain excellent client relationships for your dedicated brand, ensuring all briefs and outputs meet agreed standards and align to overall brand strategy and business objectives.
* Accountable for end‑to‑end campaign delivery including developing the brief with client, coordinating with project managers and aligning with partner agencies on joint plans.
* Manage multiple large campaign deadlines at one time, ensuring all details are clearly organised.
* Take the lead in client meetings, presentations, internal creative reviews and sign‑offs both virtual and in‑person.
* Coordinate and partner with Project Managers to support plan, track and deliver end‑to‑end projects for a variety of campaign and channel requirements.
* Experience in understanding and delivering final creative for large, multi‑channel media plans.
* Support the Senior Client Manager with commercial tracking, including scope, billing, estimates and budget management, ensuring monthly updates remain on track.
* Support wider Client Management team across accounts and workstreams, where needed.
What you’ll need to have (our must‑haves)
* 3+ years Client management / Account Management experience within a creative marketing agency or related creative environment delivering above‑the‑line campaigns.
* Experience working and collaborating with media agencies and delivering creative against large media plans.
* Fluent in project management principles specifically delivering omni‑channel creative assets.
* Good with numbers, calculating and developing estimates for clients.
* Smart, pro‑active and objective focused, always keeping the customer in mind.
* Passionate about producing great creative.
It would be great if you also have
* Degree level education.
* Proven use of project management methodologies to deliver projects on time, to budget and expected quality.
* Brand management experience.
Rewards designed for you
* Boots Retirement Savings Plan.
* Discretionary annual bonus.
* Generous employee discounts.
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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