Customer Success Executive – Join the Team at Enviro Clean
Location: East Peckham, Tonbridge, Kent
Type: Full-time
Salary: Competitive + Bonus + Benefits
Website:
Do you have a knack for turning interest into action? Do you thrive in a fast-paced environment where leads come to you, not the other way around? If so, this is your chance to join the UK's largest carpet and upholstery cleaning franchise network—Enviro Clean—part of the dynamic Epic Brands Group ).
With nearly a decade of success, over 35,000 customers served annually, and a reputation for excellence, we're growing fast and looking for a motivated, charismatic Customer Success Executive to help us turn inbound interest into lasting client relationships mainly servicing the domestic market, but also handling national commercial contracts.
What Makes This Role Unique?
No Cold Calling. No Endless Prospecting.
This isn't your typical sales role. You'll be working with warm, inbound enquiries—people and businesses already interested in our services. Your mission? Nurture those leads, showcase our value, and guide them to a "yes." and make them an Enviro Clean customer for life.
What You'll Be Doing
* Qualifying Inbound Leads: Manage and respond to incoming business enquiries—no cold outreach required.
* Relationship Builder: Engage with prospective clients, understand their needs, and recommend tailored solutions from our range of cleaning services.
* Market Insight: Identify opportunities for upselling and cross-selling based on customer requirements and industry trends.
* Tech Wizard: Use Various Platforms to manage your pipeline, track progress, and keep customer records sharp and up to date to maintain perfect customer service.
* Collaboration with Marketing: Work hand-in-hand with our marketing team to optimise lead nurturing and boost conversion rates.
* Feedback Provider: Feed market insights back into the business to help shape strategy and enhance customer experience.
What We're Looking For
* Experience in business development, sales, or customer engagement—ideally in a service-based or B2C environment.
* Excellent communication and interpersonal skills—you're confident, clear, and genuinely enjoy speaking with people.
* Proficiency with tools like Meta Business Suite, Wati, Google Calendar and many more modern applications (or a willingness to learn quickly).
* A proactive, can-do attitude—you like to take ownership and drive results.
* Organised and detail-oriented, with a knack for managing multiple enquiries efficiently.
* An understanding of how to spot opportunities and nurture long-term client value.
Why Join Enviro Clean?
* We're the largest carpet and upholstery cleaning franchise network in the UK
* Over 35,000 satisfied customers a year
* Nearly 10 years of consistent growth and brand trust
* Backed by the innovative Epic Brands Group
* Competitive salary, great bonus potential, and career progression
* Training, development, and mentorship from experienced professionals
* Real impact, real clients, and a role you can make your own
If you're looking for a sales role that's supportive, inbound-focused, and part of a thriving, respected brand, we'd love to hear from you.
Apply now and take your career to the next level with Enviro Clean.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Casual dress
* Company events
* Employee discount
* Free parking
* On-site parking
* Work from home
Ability to commute/relocate:
* Tonbridge TN12: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales: 1 year (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person