3rd Line Support Engineer – Managed Services Provider (MSP) | £40,000 | Ipswich 💼 Location: Ipswich 💰 Salary: £40,000 + Excellent Benefits 🖥️ Join a forward-thinking MSP delivering cutting-edge IT solutions! About the Role Are you an experienced 3rd Line Support Engineer or maybe an experienced 2nd liner, looking to take your career to the next level in a fast-paced Managed Services Provider (MSP)? We’re recruiting for a highly skilled IT professional to join an innovative and well regarded MSP, providing expert support and solutions to a diverse client base. You’ll be handling complex technical issues, leading problem resolution, and ensuring seamless IT service delivery across various businesses. This is a hands-on technical role where your expertise will make a real impact. Key Responsibilities ✅ Provide 3rd line technical support, troubleshooting complex IT issues across infrastructure, networking, and applications. ✅ Manage and resolve escalations from 1st and 2nd line support teams. ✅ Administer and maintain IT systems, including Windows Server, cloud environments (Azure/Office 365). ✅ Support network infrastructure, including firewalls, switches, and VPNs. ✅ Lead system upgrades, migrations, and implementations, ensuring minimal disruption to clients. ✅ Collaborate with key stakeholders, advising on best practices and system opt...