Receptionist / Administrator – Domestic Violence Charity
Location: Bristol
Hours: 37.5 – between 9am - 5pm
Salary: £13.85 + Holiday Pay or £15.52 Including hourly holiday pay
Contract: 4 weeks starting Mar 9th
Role Summary:
The Office Administrator/Receptionist will be the welcoming first point of contact for a busy domestic violence charity, providing a professional, calm and compassionate reception service to service users, visitors and external partners. This varied role combines front-of-house reception duties with office administration and facilities management, ensuring the smooth day-to-day running of the head office, including health and safety compliance, office maintenance, stock control and contractor liaison.
Key Responsibilities:
Oversee the day-to-day running of the office, ensuring the building, equipment and meeting rooms are well maintained, safe and compliant with health and safety requirements.
Liaise with contractors and coordinate statutory checks (e.g. fire alarms, gas safety, equipment servicing) and maintain accurate records.
Manage office supplies, stationery and stock control.
Provide a professional and friendly reception service, responding to phone, email and in-person enquiries, including sensitive or distressing calls.
Direct referrals and enquiries appropriately, including to the duty team where required.
Maintain building security procedures and ensure reception areas are safe, welcoming and tidy.
Manage incoming and outgoing post and general correspondence.
Provide administrative support to senior managers, including recruitment administration and maintaining mailing lists and publicity materials.
Support the coordination, induction and day-to-day guidance of reception volunteers.
Uphold safeguarding, confidentiality, equality and organisational policies at all times, working in line with trauma-informed and survivor-centred principles. About You:
Experience working in a busy office or reception environment.
Experience maintaining office systems and managing stock.
Confident liaising with contractors and external professionals.
Knowledge of office health and safety procedures.
Ability to manage multiple tasks and work independently.
Strong customer service skills with a calm, empathetic and non-judgemental approach.
Resilient and able to respond appropriately to distressed callers.
Excellent IT skills including MS Word, Excel and database systems.
Strong organisational skills and attention to detail.
Clear understanding of confidentiality and professional boundaries.
Commitment to equality, diversity and inclusive practice. Why Join Us?
This is an opportunity to contribute to meaningful work supporting survivors of domestic abuse. You will be part of a supportive organisation where your role is essential to ensuring our services operate safely and effectively.
For more info, please contact Nathan Jackson on (phone number removed) or apply now